Service Operations Manager

Leica Microsystems / Danaher UK

Not specified
Aftermarket service management experience
Technical support team leadership
Crm and erp system proficiency
Leica Microsystems, a subsidiary of Danaher, seeks a Service Operations Manager to enhance customer satisfaction and optimize operational efficiency in the life sciences and diagnostics sectors. The role involves leadership of technical support teams, driving service business growth, and ensuring high-quality service delivery while fostering a culture of innovation and teamwork

Job Summary

  • The Service Operations Manager is responsible for improving customer satisfaction and optimizing operational efficiency within the life sciences and diagnostics sector.
  • This role drives service business growth by applying strategies for contract sales, aftermarket products, and CP monetization while leading technical support teams.
  • Candidates must possess strong sales skills and the ability to communicate value propositions based on changing customer needs in a global market.

Matching Summary

Match Score: 85

Leica Microsystems, a subsidiary of Danaher, seeks a Service Operations Manager to enhance customer satisfaction and optimize operational efficiency in the life sciences and diagnostics sectors. The role involves leadership of technical support teams, driving service business growth, and ensuring high-quality service delivery while fostering a culture of innovation and teamwork.

Skills & Requirements

Must-have

  • Aftermarket service management experience
  • Technical support team leadership
  • CRM and ERP system proficiency
  • Sales principles and negotiation skills
  • Customer satisfaction optimization

Nice-to-have

  • Continuous improvement culture
  • Cross-functional collaboration
  • Strategic business growth mindset
  • Digital marketing campaign experience

Key Requirements

  • BS Degree required
  • Minimum 3 years aftermarket service management experience
  • Minimum 1 year people management experience
  • Japanese native speaker with English business level
  • Experience with CRM and ERP systems

Work Rights

Not specified

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