Director Of Customer Services Transformation

Bupa

London, England, United Kingdom
Base: competitive salary; bonus/equity: bonus; ben...
Hybrid
Led large-scale transformation for customer contact-centre
Deep understanding of contact-centre technologies
Experience with ai and machine learning
The Director of Customer Services Transformation is pivotal in shaping the future of UK Insurance operations

Job Summary

  • The Director of Customer Services Transformation is pivotal in shaping the future of UK Insurance operations.
  • You will help deliver outstanding customer experiences while managing a £100m budget.
  • Bupa champions diversity and encourages applications from people with diverse backgrounds.

Matching Summary

The Director of Customer Services Transformation is pivotal in shaping the future of UK Insurance operations.

Salary

Base: Competitive Salary; Bonus/Equity: Bonus; Benefits: Excellent contributory pension, Health Insurance

Skills & Requirements

Must-have

  • Led large-scale transformation for customer contact-centre
  • Deep understanding of contact-centre technologies
  • Experience with AI and machine learning

Nice-to-have

  • Strong financial acumen
  • Collaborative leadership style
  • Passion for improving customer outcomes

Key Requirements

  • Experience in regulated sector
  • Demonstrable multi-million pound cost savings

Work Rights

Not specified

Tailored Resume

Cover Letter