Wfm/ Real Time Analyst - Banking

Concentrix

Tirana, Albania
Real time analysis experience
Workforce management experience
Advanced excel skills
Ensure the achievement of customer support service levels by managing staffing and adherence numbers in real-time

Job Summary

  • Ensure the achievement of customer support service levels by managing staffing and adherence numbers in real-time.
  • Analyze common issues and implement creative solutions to enhance service quality and efficiency.
  • Enjoy competitive salary and bonuses, a permanent role, state-of-the-art office facilities, and development opportunities.

Matching Summary

Ensure the achievement of customer support service levels by managing staffing and adherence numbers in real-time.

Skills & Requirements

Must-have

  • Real time analysis experience
  • Workforce management experience
  • Advanced Excel skills
  • Contact center environment experience
  • English Fluent
  • Italian Advanced

Nice-to-have

  • Creative problem-solving
  • Adaptability to changing needs
  • Team player
  • Proactive communication

Key Requirements

  • 2 years customer service experience
  • Previous RTA/WFM experience
  • Willingness to work flexible shifts
  • Availability to work in Tirana office

Work Rights

Not specified

Tailored Resume

Cover Letter