Not specified; not specified; medical, dental, vis...
On-site
Saas onboarding experience
Customer-facing communication skills
Structured delivery frameworks
The role guides new SMB customers through a structured onboarding experience to ensure successful adoption and early value realization
Job Summary
The role guides new SMB customers through a structured onboarding experience to ensure successful adoption and early value realization.
Candidates will leverage AI tools and data-driven insights to monitor onboarding health and improve delivery efficiency.
The company offers comprehensive benefits including 100% employer-paid short/long-term disability and a 401(k) match up to 4%.
Matching Summary
The role guides new SMB customers through a structured onboarding experience to ensure successful adoption and early value realization.
Salary
Not specified; Not specified; Medical, dental, vision insurance; 100% Employer paid short/long term disability; Basic Life; 401(k) option with 100% company match up to 4%; Non-Exempt employees have a generous accrual policy; 10 sick days annually; 10 company paid holidays; 6 weeks paid parental leave
Skills & Requirements
Must-have
SaaS onboarding experience
Customer-facing communication skills
Structured delivery frameworks
Data dashboard proficiency
Microsoft Office and Adobe Acrobat
Nice-to-have
AI literacy and tool usage
Continuous improvement mindset
Proactive ownership attitude
Cross-functional collaboration
Adaptability in dynamic environments
Key Requirements
Experience supporting SaaS onboarding or implementation
Proficiency with Windows and Microsoft Office applications