Product Manager - Customer Support Experience Voice
Bankwest
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Contact centre technologies including chat and voice
Leveraging ai and gen ai for automation
Strong stakeholder management skills
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Bankwest is seeking a Product Manager to enhance customer support experiences through innovative digital solutions. The role involves managing the lifecycle of customer support initiatives, leveraging technology to improve efficiency and customer satisfaction, while promoting an inclusive team culture.
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Job Summary
Bankwest values an inclusive team culture that promotes collaboration and innovation at their core.
The Customer Support Experiences Crew drives continuous improvement and innovation by introducing the latest digital solutions in customer engagement.
The role supports delivering an Omnichannel customer and colleague experience for voice and chat while improving customer satisfaction.
Matching Summary
Match Score: 75
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Bankwest is seeking a Product Manager to enhance customer support experiences through innovative digital solutions. The role involves managing the lifecycle of customer support initiatives, leveraging technology to improve efficiency and customer satisfaction, while promoting an inclusive team culture.
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Skills & Requirements
Must-have
contact centre technologies including chat and voice