Customer Success Manager

8x8

London, United Kingdom
5+ years enterprise customer success experience
Saas platform expertise required
Video contact center collaboration tools
The Customer Success team grows long-term profitable relationships by making strategic contributions to customers' unique business objectives

Job Summary

  • The Customer Success team grows long-term profitable relationships by making strategic contributions to customers' unique business objectives.
  • You will proactively build relationships, identify and mitigate risk, and expand product adoption within a specified book of business.
  • This role requires office presence in London, Whitechapel two days per week, usually mid-week.

Matching Summary

The Customer Success team grows long-term profitable relationships by making strategic contributions to customers' unique business objectives.

Skills & Requirements

Must-have

  • 5+ years enterprise customer success experience
  • SaaS platform expertise required
  • Video contact center collaboration tools
  • AI-enabled tool proficiency
  • C-level executive engagement

Nice-to-have

  • Strong analytical problem-solving skills
  • Multi-channel communication strategies
  • Cross-functional partnership abilities
  • Organic upsell opportunity identification
  • Trusted advisor mindset

Key Requirements

  • 5+ years direct enterprise-level customer success experience
  • SaaS experience required
  • BS or equivalent education
  • Proven track record exceeding sales goals

Work Rights

Not specified

Tailored Resume

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