Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd; bonus/equity: eligi...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
The role involves acting as a trusted advisor to enterprise customers to ensure they derive maximum value from Workday Adaptive Planning solutions

Job Summary

  • The role involves acting as a trusted advisor to enterprise customers to ensure they derive maximum value from Workday Adaptive Planning solutions.
  • Candidates are expected to manage renewals end-to-end, negotiate contracts, and identify upsell opportunities while maintaining revenue streams.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and stock grants.

Matching Summary

The role involves acting as a trusted advisor to enterprise customers to ensure they derive maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management
  • EPM/CPM or financial ERP domain knowledge

Nice-to-have

  • Strategic pricing expertise
  • Trusted advisor executive presence
  • Cross-functional collaboration ability
  • Sun-drenched optimism culture fit
  • Upsell opportunity identification

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years account management experience
  • Proven ability to collaborate at executive level
  • Experience managing ambiguity in complex environments

Work Rights

Not specified

Tailored Resume

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