Insurance Specialist

QBE

Multiple Locations
Call centre experience in insurance
Customer service skills
Ability to resolve complaints
The purpose of this role is to deliver exceptional customer service by resolving customer enquiries

Job Summary

  • The purpose of this role is to deliver exceptional customer service by resolving customer enquiries.
  • Responsibilities include ensuring compliance with relevant policies and maintaining product knowledge.
  • The role involves mentoring and training team members while managing workflow and performance metrics.

Matching Summary

The purpose of this role is to deliver exceptional customer service by resolving customer enquiries.

Skills & Requirements

Must-have

  • Call centre experience in insurance
  • Customer service skills
  • Ability to resolve complaints

Nice-to-have

  • Mentoring junior team members
  • Training new hires
  • Stakeholder relationship management

Key Requirements

  • Tertiary Degree or equivalent experience
  • Experience in service industry
  • BPO experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter