Manager, Global Operations Center (goc)

Doordashusa

Tempe, AZ, United States
Base: $112,200—$165,000 usd; bonus/equity: opportu...
On-site
24/7 goc operations readiness
Incident management excellence
Drive efficiency and automation
Help ensure seamless, around-the-clock readiness for threat detection, risk assessment, and incident response across all shifts

Job Summary

  • Help ensure seamless, around-the-clock readiness for threat detection, risk assessment, and incident response across all shifts.
  • Define success metrics, monitor service health, and drive continuous improvement in operational performance.
  • Build and maintain training programs, exercises, and assessments that continuously strengthen analyst and team lead capability.

Matching Summary

Help ensure seamless, around-the-clock readiness for threat detection, risk assessment, and incident response across all shifts.

Salary

Base: $112,200—$165,000 USD; Bonus/Equity: opportunities for equity grants; Benefits: comprehensive benefits package including 401(k) with match, 16 weeks paid parental leave, wellness benefits, commuter benefits match, PTO, sick leave, medical, dental, vision, 11 paid holidays, disability and life insurance, family-forming assistance, mental health program

Skills & Requirements

Must-have

  • 24/7 GOC operations readiness
  • incident management excellence
  • drive efficiency and automation
  • strengthen standards and SOPs
  • lead strategic and special projects

Nice-to-have

  • people-first approach
  • AI-enabled, data-driven resilience
  • model leadership under pressure

Key Requirements

  • 5+ years of experience
  • Bachelor’s degree or equivalent experience
  • Operational and Crisis Management Experience
  • Leadership and People Enablement
  • Training and Program Execution Skills

Work Rights

Not specified

Tailored Resume

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