Windows server administration and active directory
Ticket management system experience
**
Turner is seeking an IS Services & Support Engineer in Buffalo, NY, to assist with Information Systems technologies and support end-user issues. The role emphasizes troubleshooting, documentation, and collaboration with IS teams while adhering to company standards and policies.
**
Job Summary
This role involves assisting with troubleshooting and resolving end-user issues related to Information Services technologies across local and enterprise levels.
The position requires supporting the development of knowledge-based articles based on ticket resolutions and maintaining updated documentation within the ticket management system.
Turner Construction offers flexible benefits including medical, dental, vision coverage, a 401(k) plan, and various wellness programs.
Matching Summary
Match Score: 75
**
Turner is seeking an IS Services & Support Engineer in Buffalo, NY, to assist with Information Systems technologies and support end-user issues. The role emphasizes troubleshooting, documentation, and collaboration with IS teams while adhering to company standards and policies.
**
Salary
Base: $93,000.00 - $110,000.00 annualized; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), HSA, FSA, life insurance, disability coverage
Skills & Requirements
Must-have
Troubleshooting voice, data, and hardware issues
Windows Server Administration and Active Directory
Ticket management system experience
Windows 10 and 11 deployment knowledge
Microsoft Office 365 and SharePoint proficiency
Nice-to-have
Continuous improvement principles application
Disaster recovery and backup support
Multi-function printer and scanner support
Knowledge-based article development
Mobile Device Management familiarity
Key Requirements
Minimum 3 years of related experience
Bachelor's degree in Information Services or related field
Current IT certifications such as A+, Network+, or MCP