Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations
Job Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Demonstrate a strong sense of urgency for sensitive issues, developing understanding of user interfaces to investigate customer queries and issues.
Commit to delivering the highest level of customer service and satisfaction while managing time effectively and prioritizing tasks in a night-shift role.
Matching Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Skills & Requirements
Must-have
1st level customer service
technical support via multiple channels
written and spoken English
night-shift role
24/7 team environment
Nice-to-have
strong sense of urgency
teamwork skills
interpersonal skills
professionalism
proactive attitude
Key Requirements
Bachelor's degree or equivalent technical experience
Airline Industry background
Professional fluency in written and spoken English
Excellent telephone manners and customer service skills