Customer Service Representative

AmeriVet

Competitive pyy; performance bonuses available; be...
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience for pets and families

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience for pets and families.
  • Employees benefit from tailored development programs, mentorship, competitive pay, performance bonuses, and comprehensive health insurance coverage.
  • The role requires managing appointments, triaging inquiries, and maintaining accurate patient records in a fast-paced veterinary environment.

Matching Summary

The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience for pets and families.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Maintain organized reception area

Nice-to-have

  • Demonstrate empathy with emotional clients
  • Promote current promotions and campaigns
  • Experience with Avimark software preferred
  • Ability to handle multiple tasks efficiently
  • Strong desire to provide compassionate service

Key Requirements

  • High school diploma or equivalent work experience
  • Prior customer service experience preferred
  • Basic proficiency with scheduling software
  • Ability to lift up to 40 pounds
  • Flexibility to work Saturdays until 2pm

Work Rights

Not specified

Tailored Resume

Cover Letter