Quality Analyst

3M

Philippines
Bachelor's degree or higher
3 years relevant experience in quality or customer service
Experience with sap, salesforce, cir, power bi, excel
The role involves managing and executing timely responses to quality complaints while owning the entire end-to-end customer complaint process

Job Summary

  • The role involves managing and executing timely responses to quality complaints while owning the entire end-to-end customer complaint process.
  • Candidates will utilize analytical skills to interpret data trends and lead improvements to work processes and tools for global excellence.
  • This position requires a willingness to work a graveyard shift from 9:00 PM to 5:00 AM Philippine Standard Time.

Matching Summary

The role involves managing and executing timely responses to quality complaints while owning the entire end-to-end customer complaint process.

Skills & Requirements

Must-have

  • Bachelor's degree or higher
  • 3 years relevant experience in quality or customer service
  • Experience with SAP, Salesforce, CIR, Power BI, Excel
  • Amenable to graveyard shift schedule 9 PM - 5 AM PST

Nice-to-have

  • Project management and process improvement skills
  • Ability to find innovative solutions to complex problems
  • Confidence to make sound decisions without detailed instructions
  • Training new employees and linking projects to business strategies

Key Requirements

  • Bachelor's degree completed and verified before start
  • Three years of relevant experience in quality, customer service, or corporate operations
  • Proficiency in SAP, Salesforce, CIR, Power BI, and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter