Help Desk Support Specialist

tcsedsystem.edu

Base: $27.00 - 32.50; bonus/equity: not specified;...
Hybrid
Excellent oral and written communication skills
Proficient with windows operating systems
Strong customer service skills
The Help Desk Support Specialist provides white glove customer service to students, faculty, and staff

Job Summary

  • The Help Desk Support Specialist provides white glove customer service to students, faculty, and staff.
  • This role involves diagnosing and resolving technical issues while documenting user problems accurately.
  • The position offers a hybrid work schedule with potential for full remote work.

Matching Summary

The Help Desk Support Specialist provides white glove customer service to students, faculty, and staff.

Salary

Base: $27.00 - 32.50; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent oral and written communication skills
  • Proficient with Windows Operating Systems
  • Strong customer service skills
  • Experience in Help Desk environment

Nice-to-have

  • Ability to work independently
  • Experience in Higher Education
  • Strong problem-solving skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 2-3 years of experience in Help Desk
  • Microsoft certifications are a plus

Work Rights

Not specified

Tailored Resume

Cover Letter