Apple Technical Advisor - Korean Speaking

Cisco UK

North Sydney, Australia
Hybrid
Korean language proficiency
Apple device troubleshooting
Macos and ios support
Provide world-class troubleshooting and technical support for Cisco employees using Apple devices

Job Summary

  • Provide world-class troubleshooting and technical support for Cisco employees using Apple devices.
  • Monitor trending issues and creatively solve them to keep Cisco employees online and productive.
  • Collaborate with global teams, including Engineering and Knowledge Management, to improve support content and find solutions.

Matching Summary

Provide world-class troubleshooting and technical support for Cisco employees using Apple devices.

Skills & Requirements

Must-have

  • Korean language proficiency
  • Apple device troubleshooting
  • macOS and iOS support
  • Network connectivity and VPN
  • Mobile Device Management (MDM)

Nice-to-have

  • Advocate for Apple ecosystem
  • Collaborate with Knowledge Management
  • Participate in Escalation Desk
  • Adaptability and urgency

Key Requirements

  • Two years of professional remote technical troubleshooting expertise
  • Ability to read, write, and speak fluently in English
  • Ability to read, write, and speak fluently in Korean
  • Australian working rights required

Work Rights

Must have Australian working rights

Tailored Resume

Cover Letter