Customer Contact Communications Representative

ACCENTURE PTE LTD

Singapore, Singapore
Hybrid
Strong oral and written communication skills
Ability to troubleshoot product issues
Willingness to work shifting schedules
Accenture PTE LTD is seeking a Customer Contact Communications Representative in Singapore. The role involves managing customer inquiries related to advertising issues, providing solutions, and ensuring a high-quality customer experience. Candidates should possess strong communication skills and ideally have experience in customer service

Job Summary

  • The role involves developing deep knowledge of complex product groups and resolving advertising issues for clients.
  • Candidates must possess excellent communication skills to distil technical resolutions into clear messages for sales teams.
  • The position requires working on rotating AM and PM shifts including monthly weekend rotations based on client demands.

Matching Summary

Match Score: 75

Accenture PTE LTD is seeking a Customer Contact Communications Representative in Singapore. The role involves managing customer inquiries related to advertising issues, providing solutions, and ensuring a high-quality customer experience. Candidates should possess strong communication skills and ideally have experience in customer service.

Skills & Requirements

Must-have

  • Strong oral and written communication skills
  • Ability to troubleshoot product issues
  • Willingness to work shifting schedules

Nice-to-have

  • Experience in customer service or call centre
  • Mentoring team members
  • Critical thinking and problem-solving aptitude

Key Requirements

  • Diploma holder
  • 1 year experience preferred
  • Fresh diploma graduates accepted

Work Rights

Not specified

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