Not specified; competitive remuneration; employee ...
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5+ years market research experience
Quantitative and qualitative research design
Stakeholder management and influencing skills
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TABtouch is seeking a Market Insights Lead to enhance customer-centric decisions through comprehensive research and insights. The role requires a strong background in market research, with a focus on both qualitative and quantitative methodologies, within a collaborative and innovative environment.
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Job Summary
This role serves as the driving force behind customer-centric decisions by leading the research function to deliver actionable insights for strategy and product design.
The successful candidate will oversee the 'voice of customer' satisfaction program and market monitoring initiatives across digital, retail, and phone-based channels.
RWWA offers a purpose-driven environment with hybrid work arrangements, dedicated learning budgets, and a commitment to reinvesting in WA's racing industry and community.
Matching Summary
Match Score: 75
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TABtouch is seeking a Market Insights Lead to enhance customer-centric decisions through comprehensive research and insights. The role requires a strong background in market research, with a focus on both qualitative and quantitative methodologies, within a collaborative and innovative environment.
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Salary
Not specified; Competitive remuneration; Employee benefits and reward programs
Skills & Requirements
Must-have
5+ years market research experience
Quantitative and qualitative research design
Stakeholder management and influencing skills
NPS and brand health tracking
Third-party vendor management
Nice-to-have
Experience in agile environments
In-house customer research panel management
Statistical software proficiency (SPSS, Q)
Customer-centric culture championing
Team leadership and mentorship
Key Requirements
Australian Working Rights required
No visa sponsorship available
Tertiary qualification in business or related field preferred