The incumbent is responsible for the execution of customer engagement initiatives through seamless omnichannel customer experience for our Affluent and High-Net-Worth segment
Job Summary
The incumbent is responsible for the execution of customer engagement initiatives through seamless omnichannel customer experience for our Affluent and High-Net-Worth segment.
Success in this role is centred on strong collaboration with Distribution, Life Operations, Legal and Compliance and Technology team to offer best in class support for the sales force and data-driven engagement for the customers.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
The incumbent is responsible for the execution of customer engagement initiatives through seamless omnichannel customer experience for our Affluent and High-Net-Worth segment.
Skills & Requirements
Must-have
customer engagement initiatives
omnichannel customer experience
Affluent and High-Net-Worth segment
B2C and B2B2C engagement initiatives
High-Net-Worth client proposition plans
customer loyalty programme optimization
Nice-to-have
strategic partner negotiation
client events conceptualization
sales force engagement platforms
positive attitude and self-starter
Key Requirements
8-10 years consumer or partner marketing experience
Financial institution/insurance industry experience
Experience in engagement roles
Experience managing High-Net-Worth Segment is an advantage