Scheduling Coordinator/ Analyst Customer Service And Compliance

Aristocrat Interactive

Lansing, MI, US
Base: $49,245 - $91,455 py; bonus/equity: not spec...
2 years experience coordinating rotas
Multi-location multi-time zone scheduling
Rota management tools proficiency
This role is essential for ensuring customer support and compliance teams operate at peak efficiency through strategic workforce planning

Job Summary

  • This role is essential for ensuring customer support and compliance teams operate at peak efficiency through strategic workforce planning.
  • Candidates will build and manage complex rotas across multiple locations and time zones while optimizing staffing coverage and minimizing overtime.
  • The position offers a competitive salary range of $49,245 to $91,455 per year along with comprehensive health, dental, vision, and 401(k) benefits.

Matching Summary

This role is essential for ensuring customer support and compliance teams operate at peak efficiency through strategic workforce planning.

Salary

Base: $49,245 - $91,455 per year; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, paid time off, 401(k) with employer matching

Skills & Requirements

Must-have

  • 2 years experience coordinating rotas
  • Multi-location multi-time zone scheduling
  • Rota management tools proficiency
  • Customer Support or Compliance background
  • Strong organizational time-management skills

Nice-to-have

  • Background in online gaming betting industries
  • Familiarity with regulated market compliance
  • Experience with B2B operations
  • Knowledge of new scheduling platforms
  • Data-driven decision-making passion

Key Requirements

  • At least 2 years of scheduling coordination experience
  • Authorization to work in the US without visa sponsorship
  • Ability to pass mandatory background screening and regulatory approvals

Work Rights

Must be authorized to work in the US without visa sponsorship

Tailored Resume

Cover Letter