Espec Select One

Santander UK

Rio De Janeiro, Brazil
Digital customer experience
Remote customer service
Digital channels proficiency
The role involves attending and engaging clients 100% digitally via chat, video, and app, ensuring a premium digital experience focused on convenience, efficiency, and human proximity in a remote environment

Job Summary

  • The role involves attending and engaging clients 100% digitally via chat, video, and app, ensuring a premium digital experience focused on convenience, efficiency, and human proximity in a remote environment.
  • Key responsibilities include updating clients on the Select portfolio, presenting segment benefits, conducting consultative sales for low-complexity credit, investment, and insurance products, and resolving demands remotely.
  • Santander values professionals who place the customer at the center of decisions, drive transformation, act with agility, work collaboratively, and communicate openly, ethically, and transparently.

Matching Summary

The role involves attending and engaging clients 100% digitally via chat, video, and app, ensuring a premium digital experience focused on convenience, efficiency, and human proximity in a remote environment.

Skills & Requirements

Must-have

  • digital customer experience
  • remote customer service
  • digital channels proficiency
  • consultative sales

Nice-to-have

  • customer-centric approach
  • agile and urgent action
  • collaborative teamwork
  • open and ethical communication

Key Requirements

  • CPA 10 certification
  • Advanced customer experience knowledge
  • Sales experience
  • Digital tools proficiency
  • Remote service experience

Work Rights

Not specified

Tailored Resume

Cover Letter