Customer Success Team Lead - Dutch Market

Qred Bank AB

Stockholm, Sweden
**
Collections strategy execution
Team leadership and mentoring
Dutch and english fluency
** Qred Bank AB is seeking a Customer Success Team Lead for the Dutch market, focusing on optimizing collections strategies while leading a team in a fast-paced fintech environment. The ideal candidate should have experience in collections or credit management, fluency in Dutch and English, and strong technical skills in CRM systems. **

Job Summary

  • The role involves defining and executing the collections strategy for the Dutch market while providing credit loss forecasts.
  • Candidates must lead a team of specialists with a focus on professional development and high-performance coaching.
  • Qred offers a non-bureaucratic organization with delegated responsibilities, allowing for a short path from idea to action.

Matching Summary

Match Score: 75

** Qred Bank AB is seeking a Customer Success Team Lead for the Dutch market, focusing on optimizing collections strategies while leading a team in a fast-paced fintech environment. The ideal candidate should have experience in collections or credit management, fluency in Dutch and English, and strong technical skills in CRM systems. **

Skills & Requirements

Must-have

  • Collections strategy execution
  • Team leadership and mentoring
  • Dutch and English fluency
  • CRM system proficiency
  • AML and KYC compliance knowledge

Nice-to-have

  • Emotional intelligence in debt recovery
  • Experience with automation workflows
  • Bachelor's degree in relevant field
  • Knowledge of Dutch debt recovery legislation
  • Scalable framework building skills

Key Requirements

  • Few years of experience in collections or credit management
  • Professional fluency in Dutch and English
  • Strong technical proficiency in CRM systems
  • Familiarity with GDPR and local regulatory frameworks

Work Rights

Not specified

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