Develop, organise and oversee administrative system and daily operations of the Senior Care Centre (SCC) and Kwong Wai Shiu Care (KWSC) centre. Develop and liaise relevant centre program and basic case management for SCC and KWSC with internal department or any external party including AIC and MOH. To assist the Head of Department to achieve Key Performance Indicators (KPIs). Assist in managing and addressing centre feedback, ensuring timely follow-up and resolutionYou will play a pivotal role in driving the success of the Centre by planning, implementing, and managing programmes and services that promote active and healthy ageing 1. KEY RESPONSIBILITIES AND ACCOUNTABILITIES 1.1. Leadership and Staff management 1.1.1. Good problem-solving abilities and decision-making skills. 1.1.2. Supervise and manage care assistants and administrative staff, ensuring effective service delivery. 1.1.3. Conduct regular staff briefings and ensure clear communication of centre policies and procedures. 1.1.4. Monitor staff attendance, performance, and conduct, addressing minor issues promptly or escalating as needed. 1.1.5. Foster a positive and supportive work environment that encourages teamwork and accountability. 1.1.6. Perform staff appraisals and give constructive feedback aimed at enhancing skills and performance. 1.2. Administrative Duties 1.2.1. Liaise with other KWSH internal departments closely. Work with other external counterparts including MOH, AIC and other service providers. 1.2.2. Conduct regular reviews and updates of Standard Operating Procedures (SOP) for SCC/KWSC to maintain compliance and audit with relevant regulatory standards. 1.2.3. Adhere to standard administrative protocols for receiving case referrals, scheduling initial assessments, following up on means test results, and managing the discharge process. 1.2.4. Prepare relevant statistics for reporting and handle other administrative tasks as needed. 1.2.5. Monitor client movement within the facility to en