Sr. Ucaas, Support Engineer

Comcast Business

Colorado, US
Base: $99,384.86 - $163,985.01; bonus/equity: non-...
Not specified (assumed to be hybrid or onsite based on company culture)
7-10 years ucaas or voice engineering experience
Hands-on sip and sbc troubleshooting expertise
Experience with microsoft teams and webex platforms
Comcast Business is seeking a Senior UCaaS Support Engineer to serve as the Tier 3 escalation point for enterprise voice services, focusing on complex support and service restoration. The role requires extensive experience in UCaaS and VoIP technologies, along with strong communication and mentorship skills. The position offers an opportunity to influence technology direction while working with cutting-edge solutions in a collaborative environment

Job Summary

  • This role serves as the final line of defense for complex, high-impact UCaaS and voice service issues within Comcast Business.
  • The engineer will mentor Tier 2 staff while collaborating with internal teams on architecture assessments and redesigns.
  • Employees are expected to drive results, support a culture of inclusion, and actively participate in the Net Promoter System.

Matching Summary

Match Score: 85

Comcast Business is seeking a Senior UCaaS Support Engineer to serve as the Tier 3 escalation point for enterprise voice services, focusing on complex support and service restoration. The role requires extensive experience in UCaaS and VoIP technologies, along with strong communication and mentorship skills. The position offers an opportunity to influence technology direction while working with cutting-edge solutions in a collaborative environment.

Salary

Base: $99,384.86 - $163,985.01; Bonus/Equity: Non-sales positions eligible for Bonus; Benefits: Best-in-class benefits package provided

Skills & Requirements

Must-have

  • 7-10 years UCaaS or Voice engineering experience
  • Hands-on SIP and SBC troubleshooting expertise
  • Experience with Microsoft Teams and Webex platforms

Nice-to-have

  • Mentoring Tier 2 engineers effectively
  • Strong written and verbal communication skills
  • Ability to work nights and weekends as needed

Key Requirements

  • Bachelor's Degree preferred
  • 7-10 years relevant professional experience
  • Ability to work variable schedules including nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter