Customer Service Representative (m/w/d)

Dexcom Inc

Germany
Not specified; not specified; attractive + benefit...
Hybrid
Fluent german language skills written and oral
1-2 years customer support experience
Ms office software proficiency
The role involves handling all incoming customer inquiries via phone, email, and chat to ensure optimal medical care for Dexcom customers

Job Summary

  • The role involves handling all incoming customer inquiries via phone, email, and chat to ensure optimal medical care for Dexcom customers.
  • Employees are responsible for proactively contacting clients with care calls to prevent questions before they arise and creating a first-class customer experience.
  • The position offers flexible hybrid work arrangements requiring three days in the office and two days of home office per week.

Matching Summary

The role involves handling all incoming customer inquiries via phone, email, and chat to ensure optimal medical care for Dexcom customers.

Salary

Not specified; Not specified; Attractive additional benefits and perks mentioned

Skills & Requirements

Must-have

  • Fluent German language skills written and oral
  • 1-2 years customer support experience
  • MS Office software proficiency
  • De-escalation and communication skills

Nice-to-have

  • English language proficiency
  • Proactive care calling approach
  • Passion for health technology innovation
  • Ability to build customer loyalty

Key Requirements

  • Minimum 2-4 years relevant professional experience
  • Diploma, certificate, or equivalent qualification required
  • Fluent German language proficiency mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter