Phi - Specialist - Regulatory Escalations

Prudential

Mumbai, India
Handling grievances via igms
Complaints via bima bharosa portal
Regulatory portals (nch)
Ensuring timely, fair, and effective handling of grievances and complaints received via various regulatory and internal touchpoints

Job Summary

  • Ensuring timely, fair, and effective handling of grievances and complaints received via various regulatory and internal touchpoints.
  • Acting as the voice of the customer to identify and fix gaps, enhancing service experience and driving service recovery initiatives.
  • Collaborating with diverse internal and external teams to expedite complaint resolution and ensure compliance with all related requirements.

Matching Summary

Ensuring timely, fair, and effective handling of grievances and complaints received via various regulatory and internal touchpoints.

Skills & Requirements

Must-have

  • Handling grievances via IGMS
  • Complaints via Bima Bharosa Portal
  • Regulatory portals (NCH)
  • Ombudsman and legal cases
  • Voice of customer for PHI
  • Collaborative internal and external teams

Nice-to-have

  • Consumer centric ideas
  • Co-creation and collaboration
  • Leveraging new age digital tools
  • Agile methodologies
  • Offbeat path problem solving

Key Requirements

  • 4-5 years complaints handling experience
  • Strong knowledge of IRDA guidelines
  • Ability to manage diverse teams and stakeholders
  • Excellent communication and negotiation skills
  • Bachelor’s degree from a recognized University
  • Experience in fast-paced, hyper-growth environment

Work Rights

Not specified

Tailored Resume

Cover Letter