Roche UK is seeking a GPC Training and Service Quality Lead in Sant Cugat del Vallès, Spain, to enhance service quality in its Global Patient Care department. The role involves developing training programs, ensuring compliance with quality standards, and leading a team while promoting a culture of continuous improvement.
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Job Summary
The Training and Service Quality Lead for Global Patient Care (GPC) plays a pivotal role in shaping service excellence across Roche Diagnostics' customer support network.
Lead the development and execution of training programs tailored to enhance competencies of frontline teams and specialists.
Foster a culture of excellence, inclusivity, and collaboration while driving team and individual performance.
Matching Summary
Match Score: 85
Roche UK is seeking a GPC Training and Service Quality Lead in Sant Cugat del Vallès, Spain, to enhance service quality in its Global Patient Care department. The role involves developing training programs, ensuring compliance with quality standards, and leading a team while promoting a culture of continuous improvement.
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Skills & Requirements
Must-have
Global training and service quality framework
Customer experience and operational excellence
Quality assurance and compliance
KPI management and analysis
Team leadership and development
Stakeholder collaboration
Nice-to-have
Growth mindset
Inclusive, intercultural environments
Agile methodology knowledge
Change management experience
Key Requirements
Minimum 3–5 years in Customer Care Management, Training Management, Quality Management
University Degree/Bachelor's or equivalent postgraduate qualification