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Integer is seeking a Customer Operations Manager to lead customer advocacy within their facility, ensuring effective collaboration with various departments to meet customer needs in the medical device industry. The ideal candidate will have extensive experience in customer operations, particularly within medical devices, to enhance customer relationships and drive long-term success.
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Job Summary
The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
This role serves as the voice of the customer during production meetings and partners with Sales to meet requirements and grow sales.
The manager will develop unconstrained unit forecasts for the S&OP process and drive team performance towards key metric targets like Order Acknowledgement Cycle Time.
Matching Summary
Match Score: 75
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Integer is seeking a Customer Operations Manager to lead customer advocacy within their facility, ensuring effective collaboration with various departments to meet customer needs in the medical device industry. The ideal candidate will have extensive experience in customer operations, particularly within medical devices, to enhance customer relationships and drive long-term success.
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Skills & Requirements
Must-have
7+ years medical device experience
Bachelor's degree in business
ISO certification adherence
FDA regulatory compliance
S&OP forecasting process
Nice-to-have
Strong customer advocacy skills
Cross-functional collaboration
Process improvement mindset
Exceptional communication abilities
Strategic relationship building
Key Requirements
Minimum 7 years experience in medical device field