Globus Medical is seeking an Assistant Manager for their Customer Support team in Audubon, PA. The ideal candidate will have supervisory experience in customer service, preferably within the medical device sector, and will be responsible for ensuring efficient departmental operations while maintaining high customer satisfaction
Job Summary
The Assistant Manager ensures the Customer Service department functions efficiently while maintaining a culture of exceptional response for patients and healthcare providers.
This role requires supervising Sales Support employees, analyzing team workload, and resolving customer complaints with a goal of 100% customer satisfaction.
The position demands strict adherence to Globus Medical's Quality Policy and full conformity with FDA and other government agency regulations.
Matching Summary
Match Score: 85
Globus Medical is seeking an Assistant Manager for their Customer Support team in Audubon, PA. The ideal candidate will have supervisory experience in customer service, preferably within the medical device sector, and will be responsible for ensuring efficient departmental operations while maintaining high customer satisfaction.
Skills & Requirements
Must-have
5 years customer service supervisory experience
FDA and government agency compliance knowledge
Strong leadership and coaching abilities
Microsoft Office proficiency
Customer complaint resolution skills
Nice-to-have
Experience in medical device industry
Bachelor's degree preferred
Ability to work in fast-paced environment
Strategic planning participation
Positive professional work attitude
Key Requirements
Five (5) years of previous experience in a customer service supervisory role