Service & Provider Management Lead, Employee Benefits
Mercer
Singapore
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Service management
Provider management
Claims and data analysis
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Mercer is looking for a Service & Provider Management Lead for its Singapore office, focusing on managing service delivery and provider support within the Employee Benefits sector. The hybrid role requires a strong leader with experience in group insurance claims and operations, emphasizing team development and client satisfaction.
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Job Summary
This position leads two critical functions within Mercer Singapore Business & Client Services: Service Management and Provider Management.
The Service Management function oversees the servicing of insured claims for our clients and their employees, ensuring timely and effective resolution.
The Provider Management function focuses on collaborating closely with service providers to drive process efficiencies and enhance the overall client experience.
Matching Summary
Match Score: 75
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Mercer is looking for a Service & Provider Management Lead for its Singapore office, focusing on managing service delivery and provider support within the Employee Benefits sector. The hybrid role requires a strong leader with experience in group insurance claims and operations, emphasizing team development and client satisfaction.
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Skills & Requirements
Must-have
Service Management
Provider Management
claims and data analysis
process improvement
performance and SLA management
stakeholder management
Nice-to-have
collaborative environment
client-focused environment
inclusive culture
professional development opportunities
Key Requirements
6 years of experience in Group Insurance Claims / Operations