As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
exceptional customer service delivery
in-depth customer conversations
process credit product applications
demonstrate in-branch technology
provide effective solutions
champion processes and procedures
Nice-to-have
articulate financial terms clearly
ask the right questions
act with integrity
place customer at centre
holistic customer solutions
improve financial wellbeing
Key Requirements
Proven experience delivering exceptional Customer Service