Job Summary

• The Brightree Customer Success Team drives consistent customer value through adoption of Brightree products and services, aligning with key stakeholders on top priority initiatives.
• The Manager, Customer Success leads and mentors Customer Success Manager and Specialist teams, ensuring consistent execution of customer engagement strategies, driving adoption, and supporting operational excellence.
• The company offers a comprehensive benefits package including medical, dental, vision, 401(k), ESPP, and generous PTO, along with flexible work arrangements and opportunities for professional growth.

Matching Summary

Salary

Base: $112,000 - $168,000; Bonus/Equity: Not specified; Benefits: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance

Skills & Requirements

Key Requirements

• Minimum 4 years of HME experience
• Minimum 4 years leading customer-facing teams
• Proven change management execution
• Bachelor’s degree or equivalent experience
• Proficiency in Microsoft tools, Salesforce, Gainsight

Work Rights