Bbc Audience Services Customer Engagement Specialist

Capita (public services)

Belfast, United Kingdom
Efficient audience engagement
Expert information provision
Compliance with bbc standards
You will deliver world-class audience engagement and customer support within a high-performance team

Job Summary

  • You will deliver world-class audience engagement and customer support within a high-performance team.
  • Quickly and accurately source information to respond to contacts and accurately record detail of each contact received.
  • Actively play your part in helping BBC Audience Services attaining the required Customer Satisfaction metrics.

Matching Summary

You will deliver world-class audience engagement and customer support within a high-performance team.

Skills & Requirements

Must-have

  • Efficient audience engagement
  • Expert information provision
  • Compliance with BBC standards

Nice-to-have

  • Strong media knowledge
  • Proactive communication skills
  • Flexibility in work tasks

Key Requirements

  • Experience in customer service
  • Ability to work in a team
  • Knowledge of Microsoft Office tools

Work Rights

Not specified

Tailored Resume

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