Director, Customer Care

539

Omaha, Nebraska, United States
Base: $156,900.00 - $247,000.00; bonus/equity: ann...
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Sap enterprise system experience
7+ years customer care operations
7+ years people management
** The Director of Customer Care at 539 is responsible for transforming the customer care organization to enhance customer experience in the Animal Health sector. This hybrid role involves overseeing vendor partnerships and leading a customer-centric team while ensuring operational excellence through strategic initiatives. **

Job Summary

  • The Director of Customer Care will lead the strategic transformation of the customer care organization to deliver seamless, personalized experiences for Animal Health customers.
  • This role requires extensive experience with SAP systems to manage vendor relationships, financial tracking, and operational efficiency across multiple locations.
  • Candidates must possess strong leadership capabilities to oversee teams in Omaha and Dallas while managing complex vendor contracts and optimizing operational budgets.

Matching Summary

Match Score: 75

** The Director of Customer Care at 539 is responsible for transforming the customer care organization to enhance customer experience in the Animal Health sector. This hybrid role involves overseeing vendor partnerships and leading a customer-centric team while ensuring operational excellence through strategic initiatives. **

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Must-have

  • SAP enterprise system experience
  • 7+ years customer care operations
  • 7+ years people management
  • Vendor relationship management
  • Budget ownership and forecasting
  • Omaha NE or Dallas TX location

Nice-to-have

  • Master's degree or MBA preferred
  • Animal health industry background
  • Cross-functional collaboration skills
  • Team upskilling and reskilling
  • Strategic organizational transformation
  • High-performance culture building

Key Requirements

  • Bachelor's Degree required; Master's/MBA preferred
  • Minimum 7+ years Customer Care experience
  • Minimum 7+ years people management experience
  • Location: Omaha, NE or surrounding area
  • US work authorization required (No visa sponsorship)

Work Rights

US and Puerto Rico Residents Only

Tailored Resume

Cover Letter