Senior Success Guide - Slack

Salesforce

Mexico City, Mexico
Customer success management
Account management
Strategic consulting
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services

Job Summary

  • Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services.
  • Educate customers on features and functionality through 1:1 engagements, providing actionable recommendations to increase product adoption and customer health.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services.

Skills & Requirements

Must-have

  • Customer Success Management
  • Account Management
  • Strategic Consulting
  • Product Adoption Guidance
  • Customer Data Analysis
  • Stakeholder Collaboration

Nice-to-have

  • Future of Work Passion
  • High Emotional Intelligence
  • Fast-paced Environment
  • Building Trust
  • Diplomacy and Poise

Key Requirements

  • 6+ years relevant work experience
  • SaaS experience preferred
  • Program management experience
  • Proficiency in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter