Product Technical Support Analyst Lead (finance And Accounting Background)

Worldpay (FIS)

Phl Maka, US
Hybrid
Functional and technical support
Investment accounting manager (iam) platform
Daily production support
The CX Support Analyst provides functional and technical support for a premier client on the Investment Accounting Manager (IAM) platform, managing daily production issues, monitoring batch processes, and supporting client operations

Job Summary

  • The CX Support Analyst provides functional and technical support for a premier client on the Investment Accounting Manager (IAM) platform, managing daily production issues, monitoring batch processes, and supporting client operations.
  • This role involves liaising closely with internal teams such as Product Development, CIO, PS, Operations, and ESM, as well as collaborating with client teams for daily operations, testing cycles, and alignment discussions.
  • FIS offers a multifaceted job with a high degree of responsibility, a modern international work environment, professional development opportunities, competitive salary and benefits, and the chance to work on challenging issues in financial services & technology.

Matching Summary

The CX Support Analyst provides functional and technical support for a premier client on the Investment Accounting Manager (IAM) platform, managing daily production issues, monitoring batch processes, and supporting client operations.

Skills & Requirements

Must-have

  • functional and technical support
  • Investment Accounting Manager (IAM) platform
  • daily production support
  • monitoring batch processes
  • client communication and collaboration
  • financial accounting concepts

Nice-to-have

  • self-starter but team mindset
  • customer service and team focus
  • work with minimum supervision
  • strong sense of ownership
  • knowledge of financial instruments
  • fund accounting knowledge

Key Requirements

  • Bachelor’s degree in business, Accounting, Finance or related field
  • Fluent in English
  • Working experience on InvestOne
  • Good analytical and problem-solving capability

Work Rights

Not specified

Tailored Resume

Cover Letter