Customer Support Specialist

quantum.umd.edu

College Park, Maryland, US
Base: $75,000-95,000; bonus/equity: not specified;...
Fully remote
Technical support via phone and email
Troubleshooting and analyzing issues
Engage with developers for bug fixes
The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist to join their Center for Advanced Transportation Technology (CATT) Laboratory. This fully remote position requires a motivated individual with strong communication skills to provide technical support, assist with customer onboarding, and advocate for user-friendly features

Job Summary

  • The A. James Clark School of Engineering at the University of Maryland is dedicated to leading and transforming the engineering discipline and profession.
  • The Center for Advanced Transportation Technology (CATT) Laboratory is the industry leader for transportation information analysis, visualization, and user interface design.
  • Our clients use our software to monitor real-time operations and analyze historical data to generate valuable insights.

Matching Summary

Match Score: 85

The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist to join their Center for Advanced Transportation Technology (CATT) Laboratory. This fully remote position requires a motivated individual with strong communication skills to provide technical support, assist with customer onboarding, and advocate for user-friendly features.

Salary

Base: $75,000-95,000; Bonus/Equity: Not specified; Benefits: For more information on Regular Faculty benefits, select this link

Skills & Requirements

Must-have

  • Technical support via phone and email
  • Troubleshooting and analyzing issues
  • Engage with developers for bug fixes
  • Create knowledge base content
  • Assist with new user onboarding
  • Excellent verbal and written communication

Nice-to-have

  • Passionate about transportation
  • Thrive in a fast-paced environment
  • Passion for excellence and integrity
  • Advocate for customer delight features
  • Varied perspectives build better products

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience using a support ticketing system
  • 2+ years of enterprise software support experience
  • Ability to communicate technical information non-technically
  • Analytical and troubleshooting skills
  • Demonstrated professional writing skills
  • Detail-oriented and handle heavy workload
  • Excellent organizational and time management skills

Work Rights

Must live in the US

Tailored Resume

Cover Letter