Customer Success Dms Manager

RELX

Multiple Locations
Base: $115,400 - $230,700; bonus/equity: annual in...
Lead customer success consultants
Develop adoption programs
Analyze product usage data
Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions

Job Summary

  • Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions.
  • Analyze product usage data in partnership with Data Science and internal analytics teams to identify adoption trends, expansion opportunities, and risk signals across the customer base.
  • Engage credibly with C-suite executives, Managing Partners, AI Innovation Attorneys, KM leaders, and law librarians to secure internal buy-in and drive organizational adoption.

Matching Summary

Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions.

Salary

Base: $115,400 - $230,700; Bonus/Equity: Annual incentive bonus; Benefits: Country specific benefits

Skills & Requirements

Must-have

  • Lead Customer Success Consultants
  • Develop adoption programs
  • Analyze product usage data
  • Cross-functional collaboration
  • Synthesize customer feedback
  • Engage C-suite executives

Nice-to-have

  • Strategic and analytical thinking
  • Tactical and strategic operation
  • Voice of the customer advocacy
  • Drive organizational adoption
  • Proactive risk mitigation

Key Requirements

  • 5+ years in Customer Success or legal tech
  • 2+ years people leadership experience
  • Experience using product usage data
  • Experience with cross-functional teams
  • Strong executive communication skills
  • Experience designing enablement programs

Work Rights

Not specified

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