Manage high-volume call, email, messaging, SMS, and website chat activity
Job Summary
Manage high-volume call, email, messaging, SMS, and website chat activity.
Actively sell rooms, upsell packages, and communicate promotions and destination information accurately.
Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States.
Matching Summary
Manage high-volume call, email, messaging, SMS, and website chat activity.
Salary
18.00 USD Hourly; Not specified; Not specified
Skills & Requirements
Must-have
High volume call center operations
Website chat communication
Accurate rate quoting
Upselling products and packages
Professional and positive representation
Proficiency with Office 365
Nice-to-have
Actively assist customers and coworkers
Develop full working knowledge of brand
Resolve customer complaints effectively
Key Requirements
High School Diploma
Minimum 18 years of age
Hotel, front desk, or reservations experience preferred
Property Management System (PMS) experience
Ability to sit or stand at a desk for the entire workday