Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
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7+ years product support experience
5+ years complex saas implementation
Strong technical background in hcm or payroll
** Workday is seeking a Senior Technical Account Manager for their Warsaw office, capable of delivering exceptional customer support and relationship management for large enterprise accounts. The role requires a strong technical background and excellent communication skills to navigate complex customer needs and drive escalated issues to resolution. **

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Technical Account Management team.
  • Candidates must leverage deep knowledge of Workday Architecture and products like HCM, Payroll, and Financials to ensure system reliability and alignment with business goals.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, alongside competitive compensation including bonus plans and stock grants.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Technical Account Manager for their Warsaw office, capable of delivering exceptional customer support and relationship management for large enterprise accounts. The role requires a strong technical background and excellent communication skills to navigate complex customer needs and drive escalated issues to resolution. **

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Strong technical background in HCM or Payroll
  • Experience managing C-level stakeholder relationships
  • Proven escalation and incident management skills

Nice-to-have

  • Fluency in German, French, or Spanish
  • Experience with Financials or Time Tracking modules
  • Ability to navigate high-stress situations
  • Championing customer self-sufficiency initiatives
  • Participation in 24x7 support programs

Key Requirements

  • BS or MS in Computer Science or equivalent technical experience
  • 7+ years in product support or consulting for B2B enterprise software
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent spoken and written English required

Work Rights

Not specified

Tailored Resume

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