Senior Manager, It Service Management

Xxlmexicanpharm

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Itil best practices
Incident management
Change management
** Xxlmexicanpharm is seeking a Senior Manager of IT Service Management who will oversee ITIL governance, incident and change management, and ensure audit readiness in alignment with SOX ITGCs. The role requires a strong background in IT service management and leadership skills to drive continuous improvement and effective governance across the ITSM practice. **

Job Summary

  • Integer values are embedded in everything we do, focusing on customer success and innovation.
  • The role involves overseeing ITSM governance and ensuring compliance with ITIL processes.
  • Our compensation program includes base salary, cash-based incentives, and comprehensive benefits.

Matching Summary

Match Score: 75

** Xxlmexicanpharm is seeking a Senior Manager of IT Service Management who will oversee ITIL governance, incident and change management, and ensure audit readiness in alignment with SOX ITGCs. The role requires a strong background in IT service management and leadership skills to drive continuous improvement and effective governance across the ITSM practice. **

Skills & Requirements

Must-have

  • ITIL best practices
  • Incident Management
  • Change Management
  • Problem Management
  • SOX ITGCs governance

Nice-to-have

  • Executive communication skills
  • Continuous improvement mindset
  • Collaboration and inclusion culture

Key Requirements

  • Bachelor’s degree in computer science
  • Minimum of 10 years in IT Service Management
  • Strong knowledge of ITIL practices

Work Rights

Not specified

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