Quality Experience Analyst

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Manila, Philippines
Apply quality assurance standards
Conduct regular quality audits
Analyse audit results
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations

Job Summary

  • The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
  • This role ensures quality frameworks, scoring conventions, and audit processes are consistently applied to meet client, operational, and business standards.
  • Working closely with Operations and Operational Excellence, the QA Specialist drives insight-led improvements that support performance, capability uplift, and sustainable outcomes.

Matching Summary

The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.

Skills & Requirements

Must-have

  • Apply quality assurance standards
  • Conduct regular quality audits
  • Analyse audit results
  • Produce clear, accurate reporting
  • Implement corrective and preventative actions

Nice-to-have

  • Curious and Clever mindset
  • Entrepreneurial Energy
  • Fast with Intent
  • Laugh and Learn approach

Key Requirements

  • Quality enablement initiatives
  • Agreed methodologies and sample sizes
  • Decision-making and action planning support

Work Rights

Not specified

Tailored Resume

Cover Letter