After Hours Optimiser

nbn

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After hours operational support
Real-time jeopardy management
Technician query response
** The After Hours Optimiser position at nbn involves coordinating field operations and technician schedules outside of standard business hours to ensure high-quality service delivery. Candidates should have experience in planning or scheduling within a large operational environment, particularly in telecommunications, and must possess strong communication and decision-making skills. **

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

Matching Summary

Match Score: 75

** The After Hours Optimiser position at nbn involves coordinating field operations and technician schedules outside of standard business hours to ensure high-quality service delivery. Candidates should have experience in planning or scheduling within a large operational environment, particularly in telecommunications, and must possess strong communication and decision-making skills. **

Skills & Requirements

Must-have

  • After hours operational support
  • Real-time jeopardy management
  • Technician query response
  • Stakeholder communication
  • Field technician safety management

Nice-to-have

  • Composed and attentive demeanor
  • Collaborative approach
  • Pride in creating structure
  • Pioneering spirit

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Full working rights in Australia

Work Rights

Full working rights required

Tailored Resume

Cover Letter