Worldwide Equipment Inc is seeking a Service Advisor in Cincinnati, OH, who will ensure a positive customer experience through effective communication during the service process. The ideal candidate should possess strong customer service skills, effective communication abilities, and experience in a similar role
Job Summary
The Service Advisor acts as an advocate for the customer, ensuring a positive experience through effective communication throughout the service process.
Key responsibilities include establishing accurate repair orders, communicating estimates to customers, and maintaining ongoing updates on progress and costs.
The role requires processing payments, reviewing warranty repairs, and following up with customers to schedule future work.
Matching Summary
Match Score: 85
Worldwide Equipment Inc is seeking a Service Advisor in Cincinnati, OH, who will ensure a positive customer experience through effective communication during the service process. The ideal candidate should possess strong customer service skills, effective communication abilities, and experience in a similar role.
Skills & Requirements
Must-have
Effective communication and listening skills
Proficiency in Microsoft Office suite
Ability to read and analyze business documents
Strong time management and prioritization skills
Experience with customer complaint resolution
Nice-to-have
Positive attitude and professional demeanor
Knowledge of warranty claim filing requirements
Demonstrated ability to learn new systems quickly
Hands-on experience with office equipment
Key Requirements
High school diploma or GED
1 year of related experience
Direct contact with customers in person and over phone