Service Account Manager – Planner & Go-to-person For Big Pharma Client

ABB Inc

Ballerup, Denmark
Onsite
Abb 800xa automation solutions expertise
It and ot intersection knowledge
Service contract governance and ownership
ABB Inc is seeking a Service Account Manager to act as the primary contact for a major pharmaceutical client, focusing on coordinating technical support and service delivery. The role requires strong coordination skills, technical knowledge, and the ability to manage customer relationships effectively

Job Summary

  • This role serves as the primary point of contact for a major pharmaceutical client, acting as their technical sparring partner for automation challenges.
  • The position requires managing service contracts, allocating specialist resources, and ensuring high-quality delivery across operational and new facility phases.
  • ABB offers a supportive environment focused on professional development, diversity, and collaboration with over 140 years of industry history.

Matching Summary

Match Score: 85

ABB Inc is seeking a Service Account Manager to act as the primary contact for a major pharmaceutical client, focusing on coordinating technical support and service delivery. The role requires strong coordination skills, technical knowledge, and the ability to manage customer relationships effectively.

Skills & Requirements

Must-have

  • ABB 800xA automation solutions expertise
  • IT and OT intersection knowledge
  • Service contract governance and ownership
  • Technical specialist resource allocation
  • Root cause analysis participation

Nice-to-have

  • Strong coordination and prioritization skills
  • Commercial awareness in technical contexts
  • Experience with large pharmaceutical clients
  • Ability to navigate dynamic environments

Key Requirements

  • Experience with ABB 800xA automation systems
  • Proven ability to manage technical support requests
  • Strong communication and negotiation skills with clients

Work Rights

Not specified

Tailored Resume

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