Bilingual Client Technical Support: Russian/english

Interactive Brokers

Chicago, IL, United States
Base: $65,000 to $70,000 annually; bonus/equity: d...
On-site
Bilingual english and russian fluency
Client-facing technical support experience
Troubleshooting windows macos linux systems
This hybrid role requires working 4 days in the office and 1 day remote to assist clients with trading platform inquiries

Job Summary

  • This hybrid role requires working 4 days in the office and 1 day remote to assist clients with trading platform inquiries.
  • The team acts as a liaison between internal groups and customers to ensure prompt resolution of bugs and technical issues.
  • Candidates receive competitive compensation including an annual performance-based bonus, stock grants, and comprehensive health benefits.

Matching Summary

This hybrid role requires working 4 days in the office and 1 day remote to assist clients with trading platform inquiries.

Salary

Base: $65,000 to $70,000 annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: 401(k) match, health/dental/vision, lunch allowance, tuition reimbursement

Skills & Requirements

Must-have

  • Bilingual English and Russian fluency
  • Client-facing technical support experience
  • Troubleshooting Windows macOS Linux systems
  • Mobile application support Android iOS
  • Experience with support ticketing systems

Nice-to-have

  • Knowledge of financial products and services
  • Analytical problem-solving mindset
  • Adaptability to changing technical environments
  • Passion for solving complex technical problems

Key Requirements

  • Bachelor's degree preferred in technical field
  • 1+ years client-facing support role experience
  • 1+ years software and connectivity support experience
  • Excellent command of written and spoken English & Russian

Work Rights

Not specified

Tailored Resume

Cover Letter