Customer/revenue Service Assistant

City of Charlotte

Charlotte, NC, US
$24.00 - $29.20 commensurate with experience; not ...
On-site
Accurate transit service information
Respond to customer inquiries
Handle customer complaints
The Charlotte Area Transit System (CATS) is seeking motivated, dependable, and professional Customer Service Representatives for the CATS Transit Center and CATS Call Center

Job Summary

  • The Charlotte Area Transit System (CATS) is seeking motivated, dependable, and professional Customer Service Representatives for the CATS Transit Center and CATS Call Center.
  • Employees may be subject to split shifts, working on weekends and holidays, and during adverse weather conditions.
  • The City of Charlotte provides a comprehensive benefits package to eligible employees.

Matching Summary

The Charlotte Area Transit System (CATS) is seeking motivated, dependable, and professional Customer Service Representatives for the CATS Transit Center and CATS Call Center.

Salary

$24.00 - $29.20 Commensurate with Experience; Not specified; Not specified

Skills & Requirements

Must-have

  • Accurate transit service information
  • Respond to customer inquiries
  • Handle customer complaints
  • Sell transit fare passes
  • Cash balancing and reconciliation
  • Proficiency in Microsoft Office

Nice-to-have

  • Exceptional service mindset
  • Strong safety culture contribution
  • Teamwork and collaboration

Key Requirements

  • High School diploma or GED
  • Six months customer service or cash handling experience
  • Minimum typing speed of 40 WPM
  • Ability to lift up to 50 lbs
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter