Scheduling Specialist, Ambulatory Contact Center

Mass General Brigham Incorporated

Base: $19.81 - $28.30phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent required
Ability to handle 100-200 phone calls daily
Experience with microsoft outlook and excel
This role supports Neurology, Orthopedics, and Cardiovascular patients by scheduling appointments via inbound and outbound calls

Job Summary

  • This role supports Neurology, Orthopedics, and Cardiovascular patients by scheduling appointments via inbound and outbound calls.
  • Employees must maintain a HIPAA-compliant workspace with a dedicated, private area free from distractions.
  • The position offers competitive base pay ranging from $19.81 to $28.30 per hour along with comprehensive benefits.

Matching Summary

This role supports Neurology, Orthopedics, and Cardiovascular patients by scheduling appointments via inbound and outbound calls.

Salary

Base: $19.81 - $28.30/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses

Skills & Requirements

Must-have

  • High School Diploma or equivalent required
  • Ability to handle 100-200 phone calls daily
  • Experience with Microsoft Outlook and Excel
  • Strong customer service background required
  • Stable ethernet connection for remote work

Nice-to-have

  • Associates degree preferred
  • Prior contact center experience preferred
  • Epic or cloud-based EHR systems experience desired
  • Medical office or healthcare experience required
  • Multi-tasking through various programs

Key Requirements

  • High School Diploma or equivalent
  • Microsoft Outlook and Excel proficiency
  • Prior customer service work experience
  • Remote work setup compliance
  • Openness to all shift schedules

Work Rights

Not specified

Tailored Resume

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