Enterprise Service Desk Lead Technician (sipr)

CACI

Minimum hourly wage: $25.21; pyy meets or exceeds ...
Hybrid
Sipr network experience required
Servicenow ticketing proficiency
Advanced technical troubleshooting skills
The role serves as the first point of contact for Airmen and Guardians worldwide while delivering frontline technical support

Job Summary

  • The role serves as the first point of contact for Airmen and Guardians worldwide while delivering frontline technical support.
  • Candidates will provide on-the-job training and mentorship to new technicians while resolving complex technical issues.
  • The position offers a culture of integrity with flexible time off benefits and comprehensive healthcare and retirement options.

Matching Summary

The role serves as the first point of contact for Airmen and Guardians worldwide while delivering frontline technical support.

Salary

Minimum hourly wage: $25.21; Pay meets or exceeds SCA wage determination; Competitive compensation package including benefits

Skills & Requirements

Must-have

  • SIPR network experience required
  • ServiceNow ticketing proficiency
  • Advanced technical troubleshooting skills
  • Mentoring and on-the-job training delivery

Nice-to-have

  • Strong verbal and written communication
  • Commitment to team success and growth
  • Knowledge of Air Force mission context

Key Requirements

  • DoD Secret Clearance required
  • High School diploma with 5-7 years experience or Bachelor's degree
  • Experience supporting SIPR or classified DoD networks

Work Rights

Must have ability to obtain and maintain DoD Secret Clearance

Tailored Resume

Cover Letter