Customer Service Representative

BMO

Almonte, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Deliver exceptional customer service
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions and inquiries, while offering advice on digital and self-serve options.
  • BMO is committed to an inclusive, equitable and accessible workplace, valuing diversity and offering accommodations upon request.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Support digital banking options
  • Collaborate with team members

Nice-to-have

  • Proactive customer engagement
  • Personalized customer experiences
  • Continuous improvement mindset
  • Adaptable to schedule changes
  • Ethical conduct and compliance

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Verbal & written communication skills - Basic
  • Organization skills - Basic
  • Collaboration & team skills - Basic

Work Rights

Not specified

Tailored Resume

Cover Letter