Manager, Technical Project Implementation Team

Harkett

Costa Rica, Costa Rica
Fully remote
Technical project management leadership
Hands-on saas product implementation
Client escalation management
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • The Implementation Team Lead oversees team members to organize work, assist clients, update processes, and manage escalated issues.
  • We offer a flexible work approach combining in-person and remote time to foster strong community and effective work.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Technical Project Management leadership
  • Hands-on SaaS product implementation
  • Client escalation management
  • Process development and improvement
  • Strong analytical and problem-solving skills
  • Experience in global SaaS environment

Nice-to-have

  • Familiarity with SQL/NoSQL databases
  • Knowledge of JIRA and Confluence tools
  • Advanced Microsoft Office proficiency
  • Resilience under pressure
  • Team player with self-management skills
  • Ability to interact with diverse stakeholders

Key Requirements

  • 3+ years team lead experience in Technical Project or Implementation Management
  • 4+ years hands-on SaaS product implementation experience
  • Experience in professional services within software delivery
  • Ability to work with enterprise clients globally
  • Strong client issue resolution skills

Work Rights

Not specified

Tailored Resume

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